Support > Service - Service Call

TallyGenicom Service/Repair Information

TallyGenicom Customer Support is a national service provider. Through our own strategically placed engineers we provide on site service throughout the UK mainland and return to base service at our Repair Centre in Basingstoke, Hampshire.

We provide service to end users, OEMs, distributors, VARs, TPMs, module repair companies, print head repair companies, etc.


  Place a Service Call

Book a Field Service Call ONLINE or call this Field Service Call Control telephone number 0870 873 1522.

If your Tally printer fails and you would like an on site visit by an engineer to repair the printer, please call the telephone number above or fill out the form below to book a field service call ONLINE.

Our Field Service Call controllers are available to receive your call Monday to Friday, between the hours of 9:00am and 5.00pm, excluding Bank Holidays and Public Holidays.

Be Ready For The Call 
Having the following information available when you call us will help us in assisting you:

  • Printer Model. 

  • Printer Serial Number (found on the rating plate close to where the power cable enters the printer). 
  • Accurate description of the fault. 
  • Proof of purchase in the case of a warranty claim. 
Fault Analysis 
All Field Service fault calls are analyzed by our experienced staff at the time the call is made or shortly afterwards. Our experience shows that many problems can be resolved over the telephone.

Fields marked * must be completed
Contact Information Printer Location
Name* Contact*
Position Company*
Company Address1*
Support Partner A/C No.
 		Address2
Town/City*
PIN No. County*
Tel No.* Postcode*
Email* Tel No.*
Printer Details Fax No.
Serial No.* Email
Printer Model No.*
Details of the fault*
TallyGenicom produces regular ecasts for all its customers, whether users or trade partners. These ecasts contain many useful features such as new product launch information, technical tips to get the most from your printer and key industry application stories. 

To sign up for our ecast service please check the box.

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  Reference Centre
Place a service call
TallyGenicom support packs
Service/repair price list
Printer registration
Warranty UK
 

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Copyright © 2003 by TallyGenicom Last updated — 16 Dec 2004